Find answers to common questions about ordering, shipping times, and product handling. Our products are intended for research use only and are not for human consumption. For further questions, please contact our team.
What payment methods do you accept? *IMPORTANT – PLEASE READ*
We accept 2 types of payments through our secure online payment processor:
- Apple Pay or Google Pay: This option has a maximum order value of $750. To complete checkout, you will receive a text message with a SECURITY WORD of “PANDA” and a secure link allowing you to pay with Apple Pay or Google Pay.
- Credit Card:
FOR FIRST-TIME USERS: You will be directed to our secure payment partner’s website, where you will be asked to verify your identity and answer a few security questions. Identity verification is one-time only – you won’t have to do it for future orders.
IMPORTANT NOTE: This option converts your credit card payment to cryptocurrency automatically and then pays us. It’s all handled in a few easy steps!
When I try to login to my existing account, it doesn’t recognize my username and password. What do I do?
We recently upgraded our systems for enhanced security and ease of use for our customers. If you created your account before March 26, you will need to create a new account here. We apologize for the inconvenience but we know you’ll love the new site!
How long does shipping take after I place my order?
Orders are typically processed within 1–2 business days, and sometimes same day. We ship via USPS and shipping times vary depending on your location.
Do you provide tracking information?
Yes. Once your order ships, you will receive a tracking number by email so you can monitor delivery status.
Are your products safe for human consumption?
No. All products are sold strictly for research and laboratory use only and are not intended for human consumption or medical use.
What happens if my order is damaged during shipping?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can assist you.
Will extreme temperatures affect my order during shipping?
Peptides are sensitive to environmental conditions. While we take precautions in packaging, customers assume responsibility once the product is shipped.
Do you offer guidance on reconstitution or usage?
We do not provide instructions for use. Our products are intended for qualified researchers who understand proper handling and application protocols.
How should products be stored after delivery?
Proper storage conditions vary by compound, but generally products should be stored in a cool, dry environment. Researchers are responsible for determining appropriate storage methods.
Can I return or exchange my order?
Due to the sensitive nature of our products, all sales are final. If there is an issue with your order, please contact support and we will review on a case-by-case basis.
Still Have Questions?
Contact our team and we’ll get back to you by next business day.